1.You must understand the condition of the merchandise you purchase.

Red Rabbitt offers technology of varied quality and condition. Red Rabbitt uses Condition Codes to indicate the operating condition and cosmetic quality of the item. Condition comments may also be included for an item, detailing any pertinent quality and condition issues. These comments are viewable online by selecting the individual item record.

It is the responsibility of the purchaser to read and understand Red Rabbitt Condition Codes defined below, and to read the condition comments for each item purchased.

• Condition N = New
• Condition A = Used equipment in certified working and excellent cosmetic condition; may require cleaning
• Condition B = Used equipment in certified working condition but with cosmetic blemishes or missing components that do not affect operability
• Condition P = Power-on tested used equipment that is operable but not certified for operability
• Condition U = Untested used equipment; components may be missing
• Condition R = Inoperable used equipment that may be repairable and/or may be missing components
• Condition F = Non-repairable, inoperable used equipment that may be missing components

2. You must inspect your purchase carefully upon receipt and notify us of problems immediately.

If you receive a condition P product that is not operational, or any product that is not as described on the Red Rabbitt website, you must notify Red Rabbitt within 10 days of the invoice date by submitting a Return Merchandise Authorization (RMA) Request. You will be instructed to provide the RT Number, or Invoice Number, and a reason for each returned item.

3. You must return defective product under warranty within 30-60 days. 30 days for Brokers/B-to B – consumers its 60 days

Condition N, A or B product is guaranteed to be operational and may be returned within 60 days of the invoice date for all Consumer purchases; within 30 days of the invoice date for purchases made by approved Volume Buyers. Red Rabbitt will replace defective merchandise under warranty with equivalent merchandise, or refund the purchase price, at its sole discretion. Merchandise may not be returned without prior Red Rabbitt authorization. To request a return authorization, complete an RMA Request.

The defective equipment must be returned at the purchaser’s expense. If you have not returned the equipment within 14 days from receiving the RMA number, your request will be voided. If the equipment is still within the warranty period, you can request a new RMA number to return the merchandise.

4. Condition U, R and F product is sold “as-is.” All sales of condition U, R and F product are final.

5. Consumable and peripheral items are not warranted.

Batteries of Condition Codes N, P, U, R, or F are sold as is and are not guaranteed. Ink and toner cartridges are not guaranteed; missing cartridges should be noted in the condition comments. Mice, keyboards and other peripherals are not guaranteed.

6. You are responsible for procuring and installing a computer operating system.

Unless otherwise specified, all computers are sold without an operating system (OS), and are not bootable. You must have the technical expertise to properly format the computer hard drive and install an operating system. The Microsoft Certificate of Authenticity (COA) is not removed; which operating system it pertains to should be noted.

7. Shipping damage to product is the responsibility of the carrier if sent FOB Origin. Please contact the carrier directly to make a claim.

If the shipment is sent prepaid FOB Destination, the Bill of Lading must be signed by the receiving party as being damaged. If the Bill of Lading is not signed as damaged shipment, it is the legal assumption that the damage was not the fault of the shipper.

8. Red Rabbitt reserves the right to refuse any order submitted through its website.